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Shipping Information We ship most orders within 1-3 business days. Most customers receive their order within 2-5 days of the date the order was processed for ground or home delivery service shipments. Please consider that orders are delayed when the bill to and ship to address is different. This delay can be from 1 to 5 days typically. We try to keep all items in stock 100% of the time. At times we have a heavy demand for an item or the supplying vendor back orders an item leaving us with no stock temporarily for that particular item. This situation will add an additional delay.** Please review information on shipping options, minimum orders, address corrections, fuel surcharges, signature required shipments, late and damaged deliveries below. FedEx packages are shipped every day with the exception of weekends and holidays. Note: FedEx can not ship to a post office box. Shipping cost - is your system accurate? Our system is tied to the FedEx shipping tables and is very accurate. However, the system does have limitations. Shopping carts dont take the physical size of a box into consideration. Once boxed we enter this information and adjust freight when nessesary. Shipping your equipment to us for repair - Please contact us for an RA number before shipping an item to our facility. The RA number must be printed on the outside of the box. A package received without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's. Request an RA number CLICK HERE. Signature required - Orders that are $250.00 or more are shipped signature required. Minimum orders - We have no set minimum order. Regardless of how small an order may be, we are happy that you selected us and appreciate your business. Address Corrections (customer redirects) An error as simple as a zip code or street address will result in an address correction by FedEx. When this occurs there will be a charge from the shipper for an address correction if the package has been shipped. Late deliveries - Please contact us ASAP. Damaged deliveries - We must be informed within 2 business days via email in the event an item arrives damaged. We treat FedEx claims as a priority and will file a claim within 1-2 business days from the day we were informed. The box, packing materials, and the damaged item should be kept in the event FedEx request's and inspection. An item that is priced $30 or less including freight will be replaced in a timely fashion without waiting for the claim process to be completed by FedEx. Items priced for more than $30 including freight will be replaced once FedEx has settled the claim. This offer is for US shipments only. |
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