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Shipping Policy


Fed Ex packages are shipped daily with the exception of weekends and holidays. These services are available in all 50 states. Fed Ex notifies our customers by email at the end of each day with information on tracking and the scheduled delivery date. Please verify the email address listed on your order for accuracy.
Note: Fed Ex can not ship to a post office box.

Shipping cost - is your system accurate? Our system is tied to the Fed Ex shipping tables and is very accurate. However, the system does have limitations. In some situations the system may be incorrect. These situations involve oversized items and orders which include long antennas. Freight is adjusted for these situations to reflect correct shipping cost's.
Example - An order that includes items such as an antenna bracket, coax and antenna grouped as one order. The system may calculate 2 boxes required. This is not correct in most cases and shipping cost will be adjusted down to a 1 box shipment if only 1 box is required.

Fed Ex Ground Service is the most cost effective method of shipment. The UPS map shows delivery time frame's for ground service. In determining the delivery day do not count the day of shipment as well as weekends and holidays. 

Fed Ex 2 Day Air is fast and reasonable for the service received and is available for all 50 states. The package is delivered typically by end of the second business day. In determining the delivery day do not count the day of shipment as well as weekends and holidays.

Fed Ex Overnight is an extremely fast method of delivery. The service is available from the 48 contiguous states and limited addresses in Alaska and Hawaii. The package is delivered typically by the end of the next business day. In determining the delivery day do not count the day of shipment as well as weekends and holidays.

Saturday delivery is available as an add in service to most destinations. Fed Ex charges an additional fee for this service. If you require the package delivered on a Saturday just specify this in the note section upon check out. We will add the Saturday service fee to the order and ship the package as a Saturday delivery. This service is not available for ground, and second day air shipments.


 


Signature required
- We ship packages with no signature required as a default providing the order is less than $250.00. Orders that are more than $250.00 must ship sig required.
For orders shipping signature required - we add the carriers sig required fee to the order. The dollar amount of the order is adjusted to reflect this additional charge.
If you prefer an order under $250.00 be shipped signature required, simply specify this in the note section upon check out. The dollar amount of the order will be adjusted by us after receiving the order to reflect this additional charge.

Minimum orders - We have no set minimum order required in order to ship. Regardless of how small an order may be, we are happy that you selected us and appreciate your business. We do however have a $5.00 administration fee for orders that are less than $20.00 excluding freight.

Address Corrections (customer redirects) An error as simple as a zip code or street address will result in an address correction.  When this occurs the carrier charges a fee for an address correction. Please make certain to review the ship to address for accuracy. Address correction/customer redirects expenses will be passed along to the customer that placed the order upon notification by carrier of the additional charge.

Late deliveries - We must be informed via email within 2 business days in the event an item arrives late (after the scheduled delivery date per the carrier. When a package arrives later than it's guaranteed delivery date we can file for a shipping adjustment. We credit the credit card or Pay Pal account used once the adjustment claim has been settled.

Damaged deliveries - Damaged packages are the carriers responsibility but we will file a claim for you. We must be informed within 2 business days via email in the event an item arrives damaged. We treat claims as a priority and will file a claim within two business days from the day we were informed. The box, packing materials, and the damaged item should be kept in the event the carrier request's and inspection. An item that is priced $30 or less including freight will be replaced in a timely fashion without waiting for the claim process to be completed by the carrier. Items priced for more than $30 including freight will be replaced once the carrier has settled the claim. This offer is for US shipments only

Shipping your equipment to us for repair - Please click this link (Click Here) and fill in the form before shipping an item to our facility.
We will respond with an RA and shipping instructions. The RA number must be printed on the outside of the box.
Please allow 1 business day to respond.
   

 

 

 
     
 
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