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Sales Warranty Policy

Return Authorization Number (RA)
Please contact us for an RA number before shipping an item to our facility for a return, exchange, or in house repair. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

Warranty Policy- Cobra CB radios
We are an authorized Cobra CB radio warranty service center. Cobra CB radios may be returned to us within the manufactures warranty period for a warranty repair. Cobra offers no freight reimbursement. The customer is responsible for freight to and from our facility. The original purchase receipt must be included with the item along with a description of the symptoms you are experiencing. Please contact us for an RA number before shipping an item to our facility. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

RA request - Click Here

Products with (repair/replace) warranty offered by the manufacture of the product. The decision to repair or replace the item is determined by the manufacture. They do not give us the authority to make that decision. Uniden CB radios, J&M Products, Cardo Scala Rider, Uniden police scanners, Cobra and Garmin GPS, Dosy watt & SWR meters, Astatic and Turner microphones, Firestik products, Everhardt -Tiger - Solarcon antennas, Bell - Cobra - Whistler - radar detectors, Cobra and Whistler power inverters, and Pyramid power supply's. Please refer to the phone number below and call for an RA number before shipping the item to the manufacture. The customer is responsible for freight to the facility. We will be happy to handle this for you. If you prefer that we handle the acquiring of an RA from the manufacture simply click the RA request below and we will contact you ASAP with an RA number and shipping address.

RA request - Click Here

Astatic 440-593-1111 Firestik 800-528-8113 Turner 402-467-5321
Bell 800-341-2288 Garmin 800-800-1020
Whistler 479-273-6012
Cobra 773-889-3087
Pyramid 800-444-5671 J&M 800-358-0881
Dosy 800-634-4077 Solarcon 800-445-3991 Cardo Scala Rider 800-488-0363
Everhardt 800-735-0176 Uniden 800-297-1023    

Products with (Repair Only) Warranty offered by the manufacture of the product. The decision to repair or replace the item is determined by the manufacture. They do not give us the authority to make that decision. A defective item must be returned to the manufactures warranty service center for a warranty repair. Cobra 10-meter radios, Connex 10-meter radios, Galaxy CB and 10-meter radios , General 10-meter radios, Ranger CB and 10-meter radios, and Magnum 10-meter radios must be shipped to the manufactures warranty service center for a repair while in warranty. Please refer to the phone number below and call for an RA number before shipping the item to the manufacture for a warranty repair. Product that has been altered from the factory stock (out of the box) condition should be put back to the factory stock (out of the box) condition before shipping the item to the manufactures warranty facility in order to retain the manufactures warranty. We offer a prep for return service at a reasonable rate. Details on this service can be found below.

Cobra 773-889-3087 Magnum 877-624-6869 Connex 814-898-1046
Ranger 619-426-6440 Galaxy 760-480-8800 General 814-898-1046
Stryker 910-221-1086        

Prep for return service
Prep for return service applies to items that were ordered with services and can not be sent back to the manufacture in the present condition without voiding the manufactures warranty. This service is offer at no charge for 30 days from the date of purchase.
Examples: Transceivers with modifications (such as toy installs, Noise Filters, Relay Talkback or any other internal modification other than a performance tune up)

After the initial 30 day period. This service is priced per occurrence. The fee varies depending upon the extent of the service that was originally ordered and the shipping costs to the manufacture and back to the customer. An estimate can be calculated once we receive and diagnose the defective item.
In some situations it may be more financially feasible to repair the equipment in house if the failure is minor as compared to cost involved in a prep for return. We exercise judgment and will inform you if we determine an in house repair is more feasible than a prep for return.

Prep for return service includes checking the equipment in order to verify the defective condition, removing all internal modifications, de-tuning back to stock specs, contacting the manufacture for an RA number,and shipping the defective item to the repair facility. Once the defective item has been returned to us from the manufactures repair facility we re-install all internal modifications, re-tune the radio back to the specifications the radio was set at when it was received from the customer and shipping the radio back to the customer.

If you intend on using our prep for return service please contact us for an RA number. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

RA request - Click Here

Items with an in house warranty - such as coax cable, antenna mounting brackets, antenna stud mounts, power cords, fuseable links, radio microphones, noise filters, in house installed- noise toys and roger beep, in house refurbished CB radios and in house refurbished 10-meter radios are warranted for a period of 30 days with the exception of  in house refurbished CB and 10-meter radios. In house refurbished CB radios are warranted for three months and in house refurbished 10-meter radios are warranted for six months. Our warranty covers defects in material and workmanship. Neglect and abuse are not covered. Our warranty is null and void in the event another shop works on or tampers with equipment that falls under our warranty policy. No exceptions will be made concerning this circumstance. Please protect your warranty.

 

Service Warranty Policy
Warranty - Microphone repairs, transceiver repairs, amplifier repairs,and installations involving motorcycle, automobile, and commercial big rig trucks: We warrant all services, and repairs for three months parts and labor. Our warranty covers defects in material and workmanship. Neglect and abuse are not covered. Our warranty is null and void in the event another shop works on or tampers with equipment and or service that falls under our warranty policy. No exceptions will be made concerning this circumstance. Protect your warranty, if you have problems with our work come back and we will make every effort to make it right.

Warranty - Performance related modifications: We offer a thirty day money back satisfaction guarantee on all performance related modifications. If you are not completely satisfied for any reason with our performance service the radio must be returned to us. We will remove all modifications and restore the equipment back to stock factory specifications and issue a credit back to the original credit card used for the entire dollar amount (excluding freight) originally charged for the performance related modification. The customer is responsible for the shipping cost's to our facility and we are responsible for the shipping cost's back to you. Fed Ex Ground or Equivalent Shipping Methods Only). This offer is good for orders placed within the continental borders of the USA. International orders include Hawaii, Canada and Mexico territories.

What is not covered under warranty:
Amplifiers- We do not warrant output finals. Final damage is caused by the following circumstances - Operating the equipment with high antenna SWR, exceeding the duty cycle of the amplifier, hooking the positive line to 24 volts, polarity reversal, lightening strikes, antenna discharges, and latching up condition.
Transceivers- We do not warrant output finals, the receivers front end, and damage to the fail safe circuit.
Final damage is caused by the following circumstances - Operating the equipment with high antenna SWR, lightening strikes, and antenna discharges.
Damage to the receivers front end is caused from overdrive, lightening strikes and operating the equipment in a storm or a sand storm. A storm or a sand storm will charge the antenna system. When the antenna discharges you will hear a pop or spark type sound through your speaker.
The fail safe circuit is designed to fail and limit damage to the transceiver when the transceivers polarity has been reversed and when the transceiver has been subjected to a voltage surge.

Explanations: The following circumstances are outside of our control and are not considered defects in material or workmanship.
Exceeding the duty cycle - An amplifier has a duty cycle. The duty cycle is the amount of time the amp can be keyed up verses the amount of time it should be un keyed. If you key for to long a period of time or do not un-key for a long enough period of time the finals will overheat and become damaged.
Latching up - using an incorrect coax jumper length- usually a jumper that is to short. A short coax jumper may cause the amplifier to latch up and not un-key. The amp may un key on certain channels and latch up on other channels. This will cause damage quickly. Short coax jumpers are not recommended even if the SWR is low with the jumper.
Overdrive - Overdrive is a situation where another radio user keys up close to you with a high output amplifier. Another radio user does not have to be on the same channel to cause damage.
Antenna discharge - The antenna system can become charged during a storm or a sand storm. When the antenna discharges you will hear a pop or spark type sound from the speaker. We recommend disconnecting the coax from the equipment quickly if you experience this situation. The receivers front end can be damaged and the transmitting final can also be damaged if you key the mike while the antenna is charged.
Polarity reversal - Polarity reversal is hooking the positive line to negative and the negative line to positive. This can also be caused from connecting the power plug into the transceivers power jack backwards. It will not plug in all the way but will make an electrical connection. The fail safe circuit is designed to fail and limit damage to the transceiver when the transceivers polarity has been reversed or the transceiver has been subjected to a voltage surge. Under these circumstances the fail safe is designed to short and burn the fuse. If you use a fuse with a higher amperage rating than recommended the fail safe may burn open and will not limit damage. When the fail safe circuit is damaged the fuse will burn when the transceiver is hooked up. Once the fail safe has been damaged it must be replaced.

Returning equipment for a warranty repair - In the event an item must be shipped back to us the customer is responsible for shipping cost back to us and we will pay shipping back to the customer for thirty days from the original shipping date. We will provide ground shipping method via Fed Ex or USPS. Shipping is offered as part of our warranty policy for shipments within the continental US only. Please contact us for an RA number before shipping an item to our facility. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

RA request - Click Here

 

 

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