Shipping your radio equipment for repair or servicing
We service and repair practically any brand and model
of CB and 10-meter radio equipment manufactured from the present back
to tube type equipment. We do not service or repair tube type transceivers
or amplifiers.
Shipping
your equipment to us for repair - Please call for an
authorization number before shipping an item to our facility.
The authorization number must be printed on the outside of the
box. A package received without an authorization number will
be refused. No C.O.D's please. We do not accept C.O.D's.
Payment
methods for shipped in repairs -
We accept over the phone payments via Visa,
MC, AM EX, Discover, Com
Ck, T Ck, Fast Track, and Dial a Ck. You may mail also mail a payment
using a money order, cashiers
check, personal or business check with a ten day hold for the item to clear the
bank. You may also send an instant payment or E Ck using Pay Pal. Please
send Pay Pal payments to claysradioshop@yahoo.com and reference the payment to
your phone number. No payment is needed until your equipment has been serviced
or repaired. Once the repair has been completed we will contact you via email
or phone for payment information.
Information we need from you -
Please enclose a letter with your name, bill to and ship to address,
phone number, email address and best time to reach you. Include
an explanation of the service you require. For repairs be as descriptive
and give as much detail as possible as to the symptoms you are
experiencing. Do not include credit card information with your
equipment. The package may be lost in transit exposing you to fraudulent
charges.
Estimates -
If you require an estimate please request that we estimate and
call or email you with the estimate before proceeding with the
service or repair. Please realize that an estimate is just that.
While we strive to give an accurate estimation of the repair cost's,
some failures are extremely difficult if not impossible to accurately
estimate.
Judgment -
We exercise judgment. If no estimate is requested we will
repair the equipment at a cost of up to 60% of new replacement cost.
We will hold and estimate the repair if the repair cost will exceed
60% of the new replacement cost even if no estimate has been requested.
Warranty
- Transceiver and amplifier Repairs:
We warrant all services, and repairs for three months
parts and labor for defects in materials and workmanship.
Warranty
- Performance related modifications:
We offer a thirty day money back satisfaction guarantee on all
performance related modifications. If you are not completely
satisfied for any reason with our performance service the radio
must be returned to us. We will remove all modifications and
restore the equipment back to stock factory specifications and
issue a credit back to the original credit card used for the
entire dollar amount excluding freight originally charged for
the performance related modification.
What is not covered under warranty:
Amplifiers- We
do not warrant output finals. Final damage is caused by the
following circumstances - Operating the equipment with high antenna
SWR, exceeding the duty cycle of the amplifier,
hooking the positive line to 24 volts, polarity reversal, lightening
strikes, antenna discharges, and latching up.
Transceivers- We
do not warrant output finals, the receivers front
end, and damage to the fail safe circuit. Final
damage is caused by the following circumstances - Operating
the equipment with high antenna SWR, lightening strikes,
and antenna discharges.
Damage to the receivers front end is caused from overdrive, lightening
strikes and operating the equipment in a storm or a sand storm.
A storm or a sand storm will charge the antenna system. When the antenna
discharges you will hear a pop or spark type sound through your speaker.
The fail safe circuit is designed to fail and limit damage to the transceiver
when the transceivers polarity has been reversed and when the transceiver
has been subjected to a voltage surge.
Explanations:
The following circumstances are outside of our control and are
not considered defects in material or workmanship.
Exceeding the duty cycle - An amplifier has a
duty cycle. The duty cycle is the amount of time the amp can be
keyed up verses the amount of time it should be un keyed. If you
key for to long a period of time or do not un-key for a long enough
period of time the finals will overheat and become damaged.
Latching up - using
an incorrect coax jumper length- usually a jumper that is to short.
A short coax jumper may cause the amplifier to latch up and not
un-key. The amp may un key on certain channels and latch up on other
channels. This will cause damage quickly. Short coax jumpers
are not recommended even if the SWR is low with the jumper.
Overdrive - Overdrive is a situation
where another radio user keys up close to you with a high output
amplifier. Another radio user does not have to be on the same channel
to cause damage.
Antenna discharge - The antenna
system can become charged during a storm or a sand storm. When the
antenna discharges you will hear a pop or spark type sound from the
speaker. We recommend disconnecting the coax from the equipment quickly
if you experience this situation. The receivers front end can be
damaged and the transmitting final can also be damaged if you key
the mike while the antenna is charged.
Polarity reversal - Polarity reversal is hooking
the positive line to negative and the negative line to positive.
This can also be caused from connecting the power plug into the transceivers
power jack backwards. It will not plug in all the way but will make
an electrical connection. The fail safe circuit is designed to fail
and limit damage to the transceiver when the transceivers polarity
has been reversed or the transceiver has been subjected to a voltage
surge. Under these circumstances the fail safe is designed to short
and burn the fuse. If you use a fuse with a higher amperage rating
than recommended the fail safe may burn open and will not limit damage.
When the fail safe circuit is damaged the fuse will burn when the
transceiver is hooked up. Once the fail safe has been damaged it
must be replaced.
Returning
equipment for a warranty repair - In
the event an item must be shipped back to us the customer is responsible
for shipping cost back to us and we will pay shipping back to the
customer for thirty days from the original shipping date. We will
provide ground shipping method via UPS, Fed Ex or USPS at our expense
for thirty days from the original shipment date. Shipping is offered
as part of our warranty policy for shipments within the continental
US only. Please call for an RA number before shipping an item to
our facility. The RA number must be printed on the outside of the
box. A package returned without an RA number will be refused. No
C.O.D's please. We do not accept C.O.D's. Under
no circumstances can the warranty seal we install on the equipment
be tampered with or broken.
|
