Beltronics Service Procedure
If your Beltronics product is ever in need of service, please
follow these steps:
A. Check the appropriate troubleshooting section in your owner's
manual. It may have a solution to your problem.
B. Call Beltronics at 800-341-2288, Monday-Friday, 8am-6pm Eastern
time. Beltronics may be able to solve your problem over the phone.
If the problem requires that you send your Beltronics product
to the factory for repair, Beltronics will provide you with a
SERVICE ORDER NUMBER, which must be included on the outside of
your shipping box.
Enclose the following information
with your Beltronics product:
1. Your Service Order Number
2. Your name and return address
3. Your daytime telephone number
4. A description of the problem you are experiencing
5. Your sales receipt or dated proof of purchase (unless you ordered
directly from Beltronics - as a courtesy, we maintain order records
for customers who purchase directly from us)
NOTE: For out of warranty repairs, include prepayment
in the amount you were quoted by the Beltronics Customer Service
Representative. If your Beltronics product has been damaged, abused
or modified, the repair cost will be calculated on a parts and
labor basis. If it exceeds the basic repair charge, you will be
contacted with a quotation. If the additional payment is not received
within 30 days (or if you notify us that you choose not to have
your Beltronics product repaired at the price quoted), your Beltronics
product will be returned, without repair. Payment can be made
by check, money order or credit card.
Mail your Beltronics product (and cord, if applicable)
to:
Beltronics USA
Customer Service Department
Service Order Number ______________
5442 West Chester Rd.
West Chester, OH 45069-2950
For your own protection, we recommend that you ship
your Beltronics product postpaid and insured. Insist on a proof
of delivery and keep the receipt until the return of your Beltronics
product.
